Help! I put in the wrong shipping address
Email greetings@tarottranslations.com ASAP with the correct shipping address - use the subject line: SHIPPING ADDRESS. We may be able to change the it from our end if we catch it within 24 hours of your order.
Once fulfillment of your order has begun, the address can't be changed and you will be responsible for the cost of re-shipment to the correct address if necessary.
Where's my order?
Every item is made to order just for you by real human beings - that process usually takes 3 to 5 days, and then the item is shipped to you in an average of 3 to 5 days. Between fulfillment and shipping time, most orders arrive in 7 to 10 days in the U.S. Orders outside the U.S. can take 21 or more days. Email greetings@tarottranslations.com with any questions about your order using the subject line ORDER ISSUE. A real human will get back to you.
There's an issue with my order
We want to make sure you love your order, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
For any quality issues, email greetings@tarottranslations.com with the subject line ORDER ISSUE. In the body of your email, be sure to include your order number and provide clear photos of the product and its issue on a flat, well-lit surface. This will help us provide a quick resolution.
Because products are made to order, we do not accept general returns or sizing-related returns. Please carefully review the size guide before purchasing to be sure you'll love your hoodie or tee.
Return + Refund Policies
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues such as a flaw in the print, or receiving the wrong color, size, or item.
If an order arrives damaged, defective, or misprinted, you can request a replacement or a refund; there is no need to send the item back.
Email greetings@tarottranslations.com with a photograph demonstrating the quality issue. After the delivery date, you have 30 days to address any quality issues.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours of processing.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days of processing, depending on your bank.